Excellence in Technical Customer Service
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative.
You will practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
Upon successful completion of this course, students will be able to:
- Meet the customer
- Diagnose the customer’s issue
- Deliver solutions.
This course is designed for customer service professionals providing technical support or service, on-site or by way of call center or email.
(Students must register at least five days before the start of class.)
Meet the Instructor
Kimberly Taylor has a bachelor’s degree in computer information systems from DeVry University. She also has taken classes at both Western Kentucky University and Northern Kentucky University that have enabled her to be successful in many types of project management.