Microsoft Excellence in Technical Customer Service
As a provider of customer service in a technical field, customer service representatives need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, participants will apply important principles and skills you can use as a technical customer service representative.
Participants will practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
Upon successful completion of this course, students will be able to:
- meet the customer
- diagnose the customer’s issue
- deliver solutions
This course is targeted toward customer service professionals providing technical support or service, on-site or by way of call center or email.
Meet the Instructor
Carol Whitson, owner of Computer Specialty Services, is a certified Microsoft Office specialist and has her GISP (Geographic Information Specialist Professional) certification. She is proficient in Microsoft Office (2007-2013) family of products, QuickBooks, and Sage software and has taught various GIS and custom software courses.