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October 17, 2021

Customer Conflict Prevention Training

When:
October 13, 2021 @ 12:00 pm
2021-10-13T12:00:00-04:00
2021-10-13T12:15:00-04:00
Where:
The Center for Rural Development
2292 U.S. 27
Somerset
KY 42501
Cost:
Free
Contact:
Somerset-Pulaski County Chamber of Commerce
606-679-7323
Has your business experienced an uptick in rude, angry, and disorderly customers that you are having to deal with? If so, this free training program might be something to consider attending.
The world is in a heightened state of anxiety and with conflicts around health and safety likely to escalate as we head into the holiday season, the Somerset-Pulaski County Chamber of Commerce will be hosting a local training program to arm front-line employees with the skills they need to better manage health and safety and resolve customer conflicts.
The Customer Conflict Prevention Training will educate customer-facing retail employees on how to identify signs of conflict, minimize risks and effectively de-escalate if needed.
This event will feature two keynote speakers and a panel discussion:
  • Mark Hamm, M.ED, NCC, LPCC-S CEO, Phoenix Preferred Care
    He will share tactics for managing personal stress so that we can stay cool, calm, and collected during difficult interactions.
  • Lawrence Underwood, M.ED, Licensed Professional Clinical Counselor, Lake Cumberland Regional Hospital Behavioral Health
    He will educate customer-facing employees on how to identify signs of conflict, minimize risks, and effectively de-escalate a situation when tensions are high.

Panel Discussions featuring

  • Mark Hamm
  • Lawrence Underwood
  • Robert Parker, CPPS
  • Kelly Venters, Director, Emergency Department

The training will be held at The Center for Rural Development on Wednesday, Oct. 13, at noon and a FREE lunch will be provided for all attendees.

To register your team, please sign up by contacting the Chamber at 606-679-7323 or email info@somersetpulaskichamber.com.