Customer Service: Listening, Responding, and Resolving

Discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation.

This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

This class is presented in partnership with The Center for Rural Development and ExecuTrain.

Cost: $149 (Please register at least five days before the start of class.)

 

 

 

Learn more about ExecuTrain of Kentucky
Crinda Francke, President and Owner of ExecuTrain of Kentucky, has been working in the training and development industry for over 15 years.

After graduating Summa Cum Laude in 1990 from the University of Kentucky with a BBA in Business Administration, Francke worked as a computer analyst and accountant until 1994 when she became the sales manager for ExecuTrain of Lexington.

In 1997, she purchased the existing ExecuTrain of Lexington franchise becoming the President and CEO. In 2000, she expanded the ExecuTrain territory by purchasing the Louisville operation and franchise rights. Francke has been involved in all aspects of employee development.

Her vision has taken ExecuTrain from a company that focused on basic computer training into an organization that creates custom learning solutions.