The Center for Rural Development

We change people's lives.

Home » Event » Professionalism in the Office no-cost soft-skills training
September 25, 2022

Professionalism in the Office no-cost soft-skills training

September 6, 2018 @ 1:00 pm – 4:30 pm
Union College
Patti Simpson

Professionalism in the Office
No-cost soft skills training
Thursday, Sept. 6
1 p.m.-4:30 p.m. (EST)
Union College, ABC Conference Room (Barbourville)

The Center for Rural Development’s Business & Community Training Center is presenting a new series of no-cost soft-skills courses that will provide critical, in-demand workforce training for employees and job seekers in Southern and Eastern Kentucky.

The third course in the five-part series, Professionalism in the Office, will be held on Thursday, Sept. 6, from 1 p.m.-4:30 p.m. (EST) at Union College, ABC Conference Room, Barbourville.

For more information, call Patti Simpson at 606-677-6000 or email

The training is provided through a program funded by the Appalachian Regional Commission (ARC) and offered at no cost to employers and employees within The Center’s 45-county primary service area.

Professionalism in the Office

Whether your job title reads Administrator, Secretary, Coordinator, or any number of other descriptions, you are a key member of your organization. In fact, you are your organization to many people. For example, when you are on the telephone or responding to an email you speak for your organization. When you make use of the principles and techniques shared in this training, you will be able to manage your job with less frustration, enjoy your job more, and enhance your professional value.  

Part 1:  Positioning Yourself as a Professional

  • Developing A “Big Picture” Viewpoint
  • It’s Your Choice
  • Your Attitude and Your Job
  • What is an Office, Anyway?
  • Taking Action

Part 2: Enhancing Your Professional Image 

  • Assessing Your Image
  • The Benefits of a Professional Image
  • Updating Your Office Skills
  • Becoming More Marketable
  • Looking Professional
  • Non-Verbal Communication or Body Language
  • Remaining Politically Correct

Part 3: Expanding Your Skills 

  • Enhancing Your Role
  • Priortizing Work Overload
  • Setting Priorities
  • Time-Management Tips
  • Identify Your Stressors
  • Long-Range Planning
  • Using Project-Management Techniques
  • Decision Making in Six Easy Steps
  • Rate Your Decision Making Skills

Part 4: Communicating for Results 

  • Communication Skills
  • Writing with Confidence
  • Writing Emails
  • Make Every Letter a Sales Letter
  • Conveying Bad News Tactfully
  • How Well Do You Listen
  • Effective Presentation Skills
  • Using Laptops and LCD Panels Effectively
  • Techniques for Videoconferencing
  • Planning for Meetings
  • Becoming an Effective Facilitator
  • When Your Manager Travels to a Meeting

Part 5: Building Relationships and Networks

  • Interpersonal Skills
  • Understanding Your Personality
  • Buiding a Network
  • Professional Organizations
  • Resolving Conflict in Your Office
  • You and Your Manager: A Unique Relationship
  • Limiting Interruptions