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September 25, 2020

Business & Community Training Center

Students enjoy professional instruction during Your Center of Learning Training Cources

Ready to move your business ahead in a highly competitive business environment?  Need to provide critical training to your employees?  The Center for Rural Development through the Business & Community Training Center offers essential skill, workforce, and career training.

The instructor-led courses—both in the form of one-day classes and more extensive six-to-10-week sessions—help participants build the skills they need to set themselves apart from their peers in a fast-paced, ever-changing business climate. Instructors teach critical concepts using a fun, hands-on approach to help address all types of learning styles.

Subject matter covered by the courses includes leadership, communication styles, entry-level management, computer literacy, sales, and customer service.

These courses are open to individuals, or to employers who wish to send blocks of their employees for training.

Current Business & Community Training Center courses are listed below, for a list of all events at The Center please check out our upcoming events page.

For the latest courses and updates, be sure to “Like” Business & Community Training Center on Facebook.

Training Request Form

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Sep
29
Tue
Microsoft Office Excel 2016: Part 2 in-person training
Sep 29 @ 1:00 pm – Sep 30 @ 4:30 pm

Microsoft Office Excel 2016: Part 2
Sept. 29 & 30: 1 PM -4:30 PM

This two-day afternoon training course builds upon the basic knowledge presented in Microsoft Office Excel 2016: Part 1 and will help start you down the road to creating advanced workbooks and worksheets that can help you deepen your understanding of organizational intelligence.

The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.

Course Objectives
Upon successful completion of this course, you will be able to leverage the power of data analysis and presentation in order to make informed, intelligent or organizational decisions.

You will:

  • Work with functions
  • Work with lists
  • Analyze data
  • Visualize data with charts
  • Use PivotTables and PivotCharts

Target Students
This course is targeted for students who already have basic understanding and skills in Excel 2016 and who wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data.

Cost: $149 (Please register at least five days before the start of class.)

Register onlineL

Meet the Instructor

Carol Whitson is a certified Microsoft Office specialist and has her GISP (Geographic Information Specialist Professional) certification. She is proficient in Microsoft Office family of products, QuickBooks, and Sage software and has taught various GIS and custom software courses.

Carol Whitson

Carol Whitson

 

 

 

Sep
30
Wed
Technology & Digital Information Literacy Online Training Course
Sep 30 @ 10:30 am – 12:00 pm

Front Desk/Help Desk Technology & Digital Information Literacy online training using Zoom

Customer service skills are more important than ever to help your business or organization succeed.

The Center for Rural Development’s Business & Community Training Center is introducing a modularized training platform that will help front desk/help desk and other employees improve their customer service skills.

Each of the following training course modules may be taken individually or combined to earn a Front Desk/Help Desk certificate.

Technology and Digital Information Literacy: Sept. 30
The Technology & Digital/Information Literacy training module will introduce basic computer hardware and software, the basics of living and working in online environments, and will provide students with a basic understanding of information literacy, copyright, and effective search strategies.

Customer Service
The Customer Service training module will introduce students to aspects of customer service in front desk/help desk settings that can be utilized in any service industry. Topics covered include the importance of customer service, examples of both good and bad customer service, customer service environments, diversity in the workplace, and ADA compliancy.

Professional Communications
The Professional Communication training module will cover active listening, developing questioning skills, business writing, and phone, chat, and email etiquette.

Productivity and Time Management
The Productivity and Time Management training module will cover decision-making, problem-solving, project management, time management, goals, autonomous work, teamwork, workflow processes, office procedures, stress management, and coping skills.

Registration Information
Individual training module: $29.99
Complete Front Desk/Help Desk training: $99 (Attend all four training modules and earn a Front Desk/Help Desk certificate)

Participants will need to register in advance for online Technology & Digital Information Literacy training using the link below. Zoom session information will be sent to registrants prior to the start of each training session.

For more information, call 606-677-6000 or email training@centertech.com.

 

Oct
8
Thu
Microsoft Office Teams remote training
Oct 8 @ 10:00 am – 11:30 am

Microsoft Office Teams

More and more employees are working from home these days.

Learn how to stay connected, chat with team members, share files, and keep on tract with your latest projects or work assignments on Microsoft Office Teams.

The Center for Rural Development’s Business & Community Training Center staff is providing training to help small businesses and individuals get up and running on Teams in a new remote instructor-led course.

This course will help users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings. By the end of the course, users should be comfortable using Teams app in their day-to-day work flow.

Registration is $49 per person.

For more information or to register, call 606-677-6000 or email training@centertech.com.

 

Customer Service Online Training Course
Oct 8 @ 3:30 pm – 4:30 pm

Front Desk/Help Desk Customer Service online training using Microsoft Teams

Customer service skills are more important than ever to help your business or organization succeed.

The Center for Rural Development’s Business & Community Training Center is introducing a modularized training platform that will help front desk/help desk and other employees improve their customer service skills.

Each of the following training course modules may be taken individually or all four combined to earn a Front Desk/Help Desk certificate.

Customer Service: Oct. 8
The Customer Service training module will introduce students to aspects of customer service in front desk/help desk settings that can be utilized in any service industry. Topics covered include the importance of customer service, examples of both good and bad customer service, customer service environments, diversity in the workplace, and ADA compliancy.

Professional Communications: Oct. 15
The Professional Communication training module will cover active listening, developing questioning skills, business writing, and phone, chat, and email etiquette.

Productivity and Time Management: Oct. 22
The Productivity and Time Management training module will cover decision-making, problem-solving, project management, time management, goals, autonomous work, teamwork, workflow processes, office procedures, stress management, and coping skills.

Technology and Digital Information Literacy: Oct. 29
The Technology & Digital/Information Literacy training module will introduce basic computer hardware and software, the basics of living and working in online environments, and will provide students with a basic understanding of information literacy, copyright, and effective search strategies.

Registration Information
Individual training module: $29
Complete Front Desk/Help Desk training: $99 (Attend all four training modules and earn a Front Desk/Help Desk certificate)

Participants will need to register in advance for online Customer Service training using the link below. Information on how to join the class on Microsoft Teams will be sent to registrants prior to the start of the training session.

For more information, call 606-677-6000 or email training@centertech.com.

 

Oct
13
Tue
Get Going with Intuit QuickBooks In-Person Training
Oct 13 @ 8:30 am – 4:30 pm

Get Going with Intuit QuickBooks In-Person Training

QuickBooks is the No. 1 financial accounting software used by today’s small business owners.

In this instructor-led QuickBooks training, provided by The Center for Rural Development’s Business & Community Training Center, participants will learn how to record and track business transactions.

Upon successful completion of the training, you will be able to:

  • Explore the QuickBooks interface and access the QuickBooks centers available in QuickBooks to familiarize yourself with the application
  • Set up a company and update the Chart of Accounts using the EasyStep Interview Wizard feature
  • Build and manage lists using the options available in the QuickBooks centers
  • Manage inventory using the options in the Vendor Center
  • Record a product sale in QuickBooks using the options in the Customer Center
  • Create invoice for services using the options in the Vendors Center

Cost: $149 (Please register at least five days before the start of class.)

Register onlineL

 

 

 

The training is scheduled to be held on-site in our training classroom at The Center, located at 2292 South U.S. 27 (at Traffic Light 15) in Somerset.

For more information about Get Going with Intuit QuickBooks, call 606-677-6000 or email training@centertech.com.

Meet the Instructor

Carol Whitson is a certified Microsoft Office specialist and has her GISP (Geographic Information Specialist Professional) certification. She is proficient in Microsoft Office family of products, QuickBooks, and Sage software, and has taught various custom software courses.

Carol Whitson

Carol Whitson

 

 

 

 

Oct
15
Thu
Professional Communications Online Training Course
Oct 15 @ 3:30 pm – 4:30 pm

Front Desk/Help Desk Professional Communications online training using Microsoft Teams

Customer service skills are more important than ever to help your business or organization succeed.

The Center for Rural Development’s Business & Community Training Center is introducing a modularized training platform that will help front desk/help desk and other employees improve their customer service skills.

Each of the following training course modules may be taken individually or combined to earn a Front Desk/Help Desk certificate.

Professional Communications: Oct. 15
The Professional Communication training module will cover active listening, developing questioning skills, business writing, and phone, chat, and email etiquette.

Productivity and Time Management: Oct. 22
The Productivity and Time Management training module will cover decision-making, problem-solving, project management, time management, goals, autonomous work, teamwork, workflow processes, office procedures, stress management, and coping skills.

Technology and Digital Information Literacy: Oct. 29
The Technology & Digital/Information Literacy training module will introduce basic computer hardware and software, the basics of living and working in online environments, and will provide students with a basic understanding of information literacy, copyright, and effective search strategies.

Customer Service
The Customer Service training module will introduce students to aspects of customer service in front desk/help desk settings that can be utilized in any service industry. Topics covered include the importance of customer service, examples of both good and bad customer service, customer service environments, diversity in the workplace, and ADA compliancy.

Registration Information
Individual training module: $29
Complete Front Desk/Help Desk training: $99 (Attend all four training modules and earn a Front Desk/Help Desk certificate)

Participants will need to register in advance for online Professional Communications training using the link below. Information on how to join the class on Microsoft Teams will be sent to registrants prior to the start of the training session.

For more information, call 606-677-6000 or email training@centertech.com.

 

Oct
20
Tue
Becoming Your Best in the Workplace online training
Oct 20 @ 1:30 pm – 3:30 pm

Are you looking for a job, interested in changing careers, or just want to be your best in the workplace?

The Center for Rural Development’s Business & Community Training Center is providing online training in “Becoming Your Best in the Workplace” on Tuesday, Oct. 20, from 1:30 p.m.-3:30 p.m. streamed live on Zoom with instructor Jeremy A. Taylor.

The training is available at no cost to unemployed and underemployed individuals in Bell, Clay, Floyd, Harlan, Johnson, Knott, Knox, Laurel, Leslie, Letcher, McCreary, Perry, Pulaski, and Whitley counties.

Training Topics

  • How to communicate effectively
  • Being a good team player
  • Solving problems that arise on the job
  • Maintaining professionalism in the workplace

Participants will need to register in advance for the online training workshop using the link below. Zoom session information will be sent to registrants prior to the training.

“Becoming Your Best in the Workplace” online training is presented by The Center’s Business & Community Training Center and funded through a POWER grant from the Appalachian Regional Commission.

“Becoming Your Best in the Workplace” instructor Jeremy A. Taylor

 

 

 

 

Oct
22
Thu
Productivity and Time Management Online Training Course
Oct 22 @ 3:30 pm – 4:30 pm

Front Desk/Help Desk Productivity & Time Management online training using Microsoft Teams

Customer service skills are more important than ever to help your business or organization succeed.

The Center for Rural Development’s Business & Community Training Center is introducing a modularized training platform that will help front desk/help desk and other employees improve their customer service skills.

Each of the following training course modules may be taken individually or combined to earn a Front Desk/Help Desk certificate.

Productivity and Time Management: Oct. 22
The Productivity and Time Management training module will cover decision-making, problem-solving, project management, time management, goals, autonomous work, teamwork, workflow processes, office procedures, stress management, and coping skills.

Technology and Digital Information Literacy: Oct. 29
The Technology & Digital/Information Literacy training module will introduce basic computer hardware and software, the basics of living and working in online environments, and will provide students with a basic understanding of information literacy, copyright, and effective search strategies.

Customer Service
The Customer Service training module will introduce students to aspects of customer service in front desk/help desk settings that can be utilized in any service industry. Topics covered include the importance of customer service, examples of both good and bad customer service, customer service environments, diversity in the workplace, and ADA compliancy.

Professional Communications
The Professional Communication training module will cover active listening, developing questioning skills, business writing, and phone, chat, and email etiquette.

Registration Information
Individual training module: $29
Complete Front Desk/Help Desk training: $99 (Attend all four training modules and earn a Front Desk/Help Desk certificate)

Participants will need to register in advance for online Productivity & Time Management training using the link below.  Information on how to join the class on Microsoft Teams will be sent to registrants prior to the start of the training session.

For more information, call 606-677-6000 or email training@centertech.com.

 

Oct
27
Tue
Microsoft Office Excel 2016: Part 1 Live Online Training
Oct 27 @ 8:30 am – 4:30 pm

Microsoft Office Excel 2016: Part 1 Live Online Training

Get hands-on Excel training at our live online training provided by The Center for Rural Development’s Business & Community Training Center.

Our new live online training courses will allow you to receive the same full classroom experience and step-by-step instructions from a Microsoft-certified instructor from the comfort of your home or office.

Follow along, ask questions, and complete practical work assignments and classroom demonstrations with your instructor using an online Excel workbook.

Here’s what you will need
All students will need access to a personal computer, the Internet, and Microsoft Office Excel 2016 software.

About the course

Microsoft Office Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction.

Of course, knowing exactly how to ask Excel the questions that you need answered, which questions you can even ask, and how to interpret the answers Excel gives is necessary before you can even begin to embark on the journey ahead. This course aims to provide you with the Excel knowledge and skills necessary to begin that journey.

Course Objectives
Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of your organization.

You will:

  • Get started with Microsoft Office Excel 2016
  • Perform calculations
  • Modify a worksheet
  • Format a worksheet
  • Print workbooks
  • Manage workbooks

Target Students
This course is targeted for students who wish to gain the fundamental understanding of Microsoft Office Excel 2016 that is necessary to create and work with electronic spreadsheets.

Cost: $149 (Please register at least five days before the start of class.)

Register onlineL

 

 

 

For more information on Microsoft Office Excel Part 1 training, please call 606-677-6000 or email training@centertech.com.

Meet the Instructor

Carol Whitson is a certified Microsoft Office specialist and has her GISP (Geographic Information Specialist Professional) certification. She is proficient in Microsoft Office family of products, QuickBooks, and Sage software and has taught various GIS and custom software courses.

Carol Whitson

Carol Whitson

 

 

 

Oct
29
Thu
Technology & Digital Information Literacy Online Training Course
Oct 29 @ 3:30 pm – 4:30 pm

Front Desk/Help Desk Technology & Digital Information Literacy online training using Microsoft Teams

Customer service skills are more important than ever to help your business or organization succeed.

The Center for Rural Development’s Business & Community Training Center is introducing a modularized training platform that will help front desk/help desk and other employees improve their customer service skills.

Each of the following training course modules may be taken individually or combined to earn a Front Desk/Help Desk certificate.

Technology and Digital Information Literacy: Oct. 29
The Technology & Digital/Information Literacy training module will introduce basic computer hardware and software, the basics of living and working in online environments, and will provide students with a basic understanding of information literacy, copyright, and effective search strategies.

Customer Service
The Customer Service training module will introduce students to aspects of customer service in front desk/help desk settings that can be utilized in any service industry. Topics covered include the importance of customer service, examples of both good and bad customer service, customer service environments, diversity in the workplace, and ADA compliancy.

Professional Communications
The Professional Communication training module will cover active listening, developing questioning skills, business writing, and phone, chat, and email etiquette.

Productivity and Time Management
The Productivity and Time Management training module will cover decision-making, problem-solving, project management, time management, goals, autonomous work, teamwork, workflow processes, office procedures, stress management, and coping skills.

Registration Information
Individual training module: $29
Complete Front Desk/Help Desk training: $99 (Attend all four training modules and earn a Front Desk/Help Desk certificate)

Participants will need to register in advance for online Technology & Digital Information Literacy training using the link below. Information on how to join the class on Microsoft Teams will be sent to registrants prior to the start of the training session.

For more information, call 606-677-6000 or email training@centertech.com.

 

 

 

Your Center of Learning business and workforce skills training has been a productive and effective solution to our training needs. The Center for Rural Development is leading the way in providing localized training in this area, and it is our hope The Center will continue to bring new cost-effective quality training to our area.”

 Sgt. Michael Grigsby of Somerset Police Department

 

“This training will increase efficiency at the Lincoln County PVA office and will empower us to better serve the public.”

 Lincoln County PVA David Gambrel

 

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